Course curriculum

    1. What You Will Learn

    2. Understanding Conflict

    1. Conflict Styles

    2. Implications for Youth Workers

    1. Positions vs Interests

    2. Separate the Person from the Problem

    3. Implications for Youth Workers

    4. Emotions

    1. "Owning" the Problem

    2. "I" Statements

    3. Empathy vs. Sympathy

    4. Active Listening

    5. Behavior

    1. Escalating and De-escalating a Conflict

    2. Six Steps of Conflict Management.

    3. Course Summary

    1. Conflict Resolution Quiz

    2. Feedback?

About this course

  • Course credit hours: 1.5