Course curriculum

    1. What You Will Learn

    2. What Is Change Managerment?

    1. Types of Change in OST Organizations/Programs

    2. Proactive Vs. Reactive Change

    3. Why Change Management Is Essential for Youth-Serving Programs

    1. Overview of Key Approaches

    2. Lewin’s Change Model

    3. Kotter’s 8-Step Process

    4. The ADKAR Model

    5. Choosing a Model

    1. Understanding Staff Reactions: The Emotional Response to Change

    2. Empathy, Trust and Psychological Safety

    3. Tools

    1. Stages of Change: From Shock to Integration

    2. Change Stage Tips and Tools

    1. Communicating with Staff

    2. Communicating with Youth

    3. Communicating with Families

    4. Creating a Communication Plan

About this course

  • Hours to complete: 2